Frequently Asked Questions
1. General Information
Q: What is All My Tech?
A: All My Tech is a premier online store in Pakistan offering a wide range of electronic gadgets and accessories, including smartphones, tablets, laptops, and more.
Q: Where is All My Tech located?
A: We are based in Pakistan and deliver our products nationwide.
2. Account and Ordering
Q: Do I need an account to place an order?
A: Yes, creating an account helps us provide you with a better shopping experience, including tracking your orders and managing your preferences.
Q: How do I create an account?
A: Click on the ‘Sign Up’ button on our homepage and fill in the required information to create your account.
Q: Can I place an order over the phone?
A: Currently, we only accept orders placed through our website.
Q: How can I track my order?
A: You can track your order status by logging into your account and visiting the ‘My Orders’ section.
3. Payment
Q: What payment methods do you accept?
A: We accept various payment methods, including credit/debit cards, bank transfers, and cash on delivery.
Q: Is it safe to use my credit/debit card on your website?
A: Yes, we use secure encryption technologies to protect your personal and payment information.
4. Shipping and Delivery
Q: Do you offer free shipping?
A: We offer free shipping on selected products and orders above a certain amount. Check our shipping policy for more details.
Q: How long will it take to receive my order?
A: Delivery times vary based on your location and the availability of the product. Typically, orders are delivered within 3-7 business days.
Q: Do you deliver internationally?
A: Currently, we only deliver within Pakistan.
5. Returns and Refunds
Q: What is your return policy?
A: You can return products within 7 days of delivery for a refund or exchange, provided they are in their original condition and packaging.
Q: How do I initiate a return?
A: Contact our customer service team with your order details, and they will guide you through the return process.
Q: How long does it take to process a refund?
A: Refunds are processed within 14 business days and will be credited back to the original payment method.
6. Warranty and Repairs
Q: Do your products come with a warranty?
A: Yes, all our products come with a manufacturer’s warranty. Please check the product details for specific warranty information.
Q: How do I get my product repaired?
A: If your product needs repair, contact our customer service team, and they will assist you with the process.
7. Promotions and Discounts
Q: How can I find out about promotions and discounts?
A: Sign up for our newsletter and follow us on social media to stay updated on the latest promotions and discounts.
Q: Can I use multiple discount codes on a single order?
A: Only one discount code can be applied per order unless stated otherwise.
8. Contact Us
Q: How can I contact customer service?
A: You can reach our customer service team through our ‘Contact Us’ page, via email at support@allmytech.pk, or by calling our helpline 92 21 3 5851832
Q: What are your customer service hours?
A: Our customer service team is available from Monday to Friday, 9:00 AM to 6:00 PM.